Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email once your order has shipped, including tracking information when available.
Shipping Methods & Delivery Times
| Shipping Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 5–7 business days | USPS, UPS, or FedEx depending on location |
| Expedited Shipping | 2–3 business days | Additional fees apply |
| Overnight Shipping | 1 business day | Orders must be placed before cut-off time (usually 12 PM local time) |
| International Shipping | 10–21 business days | Customs delays may occur; additional duties may apply |
Please note: Delivery times are estimates and are not guaranteed, especially during holidays or severe weather.
Shipping Fees
Shipping costs are calculated at checkout based on weight, dimensions, and destination.
Free shipping promotions may apply to orders over a minimum purchase amount (specified on the website).
Additional fees may apply for remote or international locations.
Order Tracking
Once your order ships, you will receive a tracking number via email.
You can use the tracking number to monitor delivery progress online.
If you do not receive tracking information within 3 business days of order confirmation, contact our support team.
International Shipping
We ship to most countries worldwide.
Customers are responsible for any customs duties, import taxes, or fees levied by their country.
Delivery times may vary due to customs processing.
Certain items may be restricted or prohibited in some countries. Check local laws before ordering.
Lost, Damaged, or Delayed Packages
We are not responsible for delays caused by the shipping carrier, including weather, customs, or holidays.
If your package is lost or damaged, contact us immediately. We will assist in filing claims with the carrier and help resolve the issue.
Please retain all packaging and damaged items for claims processing.
Address Changes
Orders are shipped to the address provided at checkout.
If you need to change your shipping address, contact us as soon as possible before your order ships.
We are not responsible for packages sent to the wrong address if changes are requested after shipping.
Shipping Restrictions
Some products may have restrictions due to size, weight, or international shipping regulations.
Any restricted items will be clearly indicated on the product page.
Contact Information
If you have questions about shipping, delivery times, or tracking your order, please contact our support team:
Email: [Sales@dogleash.us.com]